Cannot log into Account Despite New Password

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    • Cannot log into Account Despite New Password

      Hey everyone,

      i used to play this game 2+ years ago and wanted to come and check it out again. However, when trying to log into my account, i face a simple problem: It just wont work.
      I reset my password (got sent to email x***********@***.de
      I then reset the Password & get the confirmation.
      When trying to log in, it will still tell me it doesnt match.

      Any help? I can't log into the support section either since that requires the same data....
    • Hi there @SillyScream,

      Support accounts and game accounts are handled separatedly, if you never used the support system in the past you'll need to create a new account as IAmLegend told you (I strongly suggest to do it with the email address linked to your game account), once you have your account created and validated, send a ticket to the Game Team so they can check out your problem :)
      If you don't know your away around the Support system here is a really helpful tutorial on it: Support System Tutorial

      Regards,
      Senakhtenre.


      "Grandmas hold our tiny hands for just a little while... But our hearts forever."
      Love you grandma. Until we meet again. Rest in peace.
    • Senakhtenre wrote:

      Hi there @SillyScream,

      Support accounts and game accounts are handled separatedly, if you never used the support system in the past you'll need to create a new account as IAmLegend told you (I strongly suggest to do it with the email address linked to your game account), once you have your account created and validated, send a ticket to the Game Team so they can check out your problem :)
      If you don't know your away around the Support system here is a really helpful tutorial on it: Support System Tutorial

      Regards,
      Senakhtenre.
      i say same solution , only help guys .

      Regards

      Nombre en juego :♥♩Am♠Legend♪♥
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